General Terms and Conditions Steve Originals (trade name of SteveMedics b.v.)

Table of contents:

• Article 1 - Definitions
• Article 2 - Identity of the company
• Article 3 - Applicability
• Article 4 - The offer
• Article 5 - The agreement
• Article 6 - Right of withdrawal
• Article 7 - Obligations of the consumer during the reflection period
• Article 8 - Exercise of the right of withdrawal by the consumer and costs thereof
• Article 9 - Obligations of the company in case of withdrawal
• Article 10 - Exclusion of the right of withdrawal
• Article 11 - The price
• Article 12 - Compliance and warranty
• Article 13 - Liability
• Article 14 - Delivery and implementation
• Article 15 - Payment
• Article 16 - Complaints procedure
• Annex I - Return form for withdrawal

Article 1 – Definitions

In these conditions the following terms have the following meanings:

1. Additional agreement: an agreement whereby the consumer acquires products in connection with a distance contract and these goods are supplied by the company or by a third party on the basis of an agreement between that third party and the company;
2. Reflection period: the period within which the consumer can exercise his right of withdrawal;
3. Consumer: the natural person who does not act for purposes related to his trade, business, craft or profession;
4. Day: calendar day;
5. Digital content: data that is produced and supplied in digital form;
6. Duration agreement: an agreement that extends to the regular delivery of goods during a certain period;
7. Durable data carrier: any tool - including e-mail - that enables the consumer or company to store information that is addressed to him personally in a way that future consultation or use during a period that is tailored to the purpose for which the information is intended and which allows unaltered reproduction of the stored information;
8. Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the reflection period;
9. Company: the party who offers (access to) digital content and / or remote services to consumers;
10. Distance contract: an agreement concluded between the company and the consumer within the framework of an organized system for distance selling of products up to and including the conclusion of the agreement exclusively or partly use is made of one or more techniques for distance communication;
11. Technology for distance communication: means that can be used to conclude an agreement, without the consumer and company having to be in the same room at the same time;

Article 2 - Identity of the company

Steve Originals
Tade name of Steve Medics b.v.

Business address (correspondence address only):
Van Tuyll van Serooskerkenweg 45-3
1076 JC Amsterdam

Email: [email protected]

Chamber of Commerce number: 37104037
VAT identification number: NL811233935B01

Article 3 – Applicability

1. These general terms and conditions apply to every offer from the company and to every distance contract concluded between the company and the consumer.
2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, the company will indicate how the general terms and conditions can be viewed by the company and that they will be sent free of charge at the request of the consumer.
3. If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available to the consumer electronically in such a way that it can be consumer can be easily stored on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be consulted electronically and that they will be sent free of charge electronically or otherwise at the request of the consumer.
4. In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply mutatis mutandis and in the event of conflicting conditions the consumer can always invoke the applicable provision that is most appropriate to him. is beneficial.

Article 4 - The offer

1. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.
2. The offer contains a complete and accurate description of the offered products, digital content and / or services. The description is sufficiently detailed to allow a proper assessment of the offer by the consumer. If the company uses images, they are a true representation of the offered products, services and / or digital content. Obvious mistakes or obvious errors in the offer do not bind the company.
3. Each offer contains such information that it is clear to the consumer what rights and obligations are involved in accepting the offer.

Article 5 - The agreement

1. The agreement is concluded, subject to the provisions of paragraph 4, when the consumer accepts the offer and meets the corresponding conditions.
2. If the consumer has accepted the offer electronically, the company will immediately electronically confirm receipt of the acceptance of the offer. As long as the receipt of this acceptance has not been confirmed by the company, the consumer can dissolve the agreement.
3. If the agreement is concluded electronically, the company will take appropriate technical and organizational measures to protect the electronic transfer of data and will ensure a safe web environment. If the consumer can pay electronically, the company will observe appropriate security measures.
4. The company can, within legal frameworks, inform itself whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, on the basis of this investigation, the company has good reasons not to enter into the agreement, he is entitled to refuse an order or request, stating reasons, or to attach special conditions to the execution.
5. At the latest upon delivery of the product, the company will send:
a. the visiting address of the establishment of the company where the consumer can go with complaints;
b. the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
c. information about guarantees and existing after-sales service;
d. the price including all taxes of the product; insofar as applicable the delivery costs; and the method of payment, delivery or implementation of the distance contract;
6. In the event of an extended transaction, the provision in the previous paragraph applies only to the first delivery.

Article 6 - Right of withdrawal

1. The consumer can dissolve an agreement regarding the purchase of a product during a reflection period of 30 days without giving any reason. The company may ask the consumer about the reason for withdrawal, but not oblige him to state his reason (s).
2. The reflection period referred to in paragraph 1 commences on the day after the consumer, or a third party designated by the consumer in advance, who is not the carrier, has received the product, or:
a. if the consumer has ordered several products in the same order: the day on which the consumer, or a third party designated by him, has received the last product. The company may, if he has clearly informed the consumer about this prior to the ordering process, refuse an order for several products with a different delivery time.
b. if the delivery of a product consists of several shipments or parts: the day on which the consumer, or a third party designated by him, has received the last shipment or the last part;
c. for contracts for regular delivery of products during a certain period: the day on which the consumer, or a third party designated by him, has received the first product.

Article 7 - Obligations of the consumer during the reflection period

1. During the reflection period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to determine the nature, characteristics and functioning of the product. The basic principle here is that the consumer may only handle and inspect the product as he should in a shop.
2. The consumer is only liable for depreciation of the product that is the result of a way of handling the product that goes further than allowed in paragraph 1.
3. The consumer is not liable for depreciation of the product if the company has not provided him with all legally required information about the right of withdrawal before or at the conclusion of the agreement.

Article 8 - Exercise of the right of withdrawal by the consumer and costs thereof

1. If the consumer exercises his right of withdrawal, he must report this to the company within the cooling-off period by means of the model withdrawal form or in another unambiguous manner.
2. As soon as possible, but within 14 days from the day following the notification referred to in paragraph 1, the consumer will return the product, or hand it over to (an authorized representative of) the company. This is not necessary if the company has offered to collect the product himself. The consumer has in any case observed the return period if he returns the product before the cooling-off period has expired.
3. The consumer returns the product with all delivered accessories, in the original condition and packaging, and in accordance with the reasonable and clear instructions provided by the company. For products that are incomplete, damaged or washed, where the hygiene seal is broken or removed, the packaging is damaged or covered with tape, or that show other signs of wear and tear, Steve Originals will have to deduct this depreciation from the total amount to be refunded to you. Only Steve Originals is entitled to determine the depreciation.
4. The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lies with the consumer.
5. The consumer needs to wait for a return label, provided by the company. If the consumer decides to buy a return label, these costs cannot be recovered from the company.
6. If the consumer makes use of his right of withdrawal, all additional agreements will be terminated by operation of law.

Article 9 - Obligations of the company in case of withdrawal

1. If the company makes the notification of withdrawal by the consumer electronically possible, he will immediately send a confirmation of receipt after receipt of this notification.
2. The company uses the same payment method that the consumer has used for reimbursement, unless the consumer agrees to a different method. The refund is free of charge for the consumer.
3. If the consumer has opted for a more expensive method of delivery than the cheapest standard delivery, the company does not have to reimburse the additional costs for the more expensive method.

Article 10 - Exclusion of right of withdrawal

The company can exclude the following products from the right of withdrawal:

1. Sealed products that are not suitable for return shipment for reasons of health protection or hygiene;
-Steve Glide Clipper
-Steve Glide Dolphin
-Steve Gloves
-Steve Mat
-Steve Energy Socks
The consumer cannot return these products once the seal has been broken. Products with broken seals that are returned will not be refunded to the consumer and the entrepreneur cannot be held liable for this.

Article 11 - The price

1. During the period of validity stated in the offer, the prices of the products offered will not be increased, except for price changes as a result of changes in VAT rates.
2. Contrary to the previous paragraph, the company can offer products whose prices are subject to fluctuations in the financial market and over which the company has no influence, with variable prices. This link to fluctuations and the fact that any stated prices are target prices are stated in the offer.
3. The prices stated in the offer of products or services include VAT.

Article 12 - Fulfillment of the agreement and warranty

1. The company guarantees that the products comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and / or usability and the statutory requirements existing on the date of the conclusion of the agreement. provisions and / or government regulations. If agreed, the company also guarantees that the product is suitable for other than normal use.
2. An additional guarantee provided by the company, his supplier, manufacturer or importer never limits the legal rights and claims that the consumer can assert against the company under the agreement if the company has failed to fulfill his part of the contract. agreement.
3. An extra guarantee is understood to mean any obligation of the company, his supplier, importer or producer in which he grants the consumer certain rights or claims that go beyond what is legally required in the event that he has failed to fulfill his part of the agreement.
4. The warranty period for the Steve Complete and Steve EasyON is 24 months from the date of purchase. The warranty period for the Steve Glide Dolphin and Steve Glide Clipper is 6 months from the date of purchase.

Article 13 – Liability

1. If the User is liable, then this liability is limited to what is arranged in this provision.
2. User is not liable for damage, of whatever nature, caused by User assuming incorrect and / or incomplete information provided by or on behalf of the Other Party.
3. User is only liable for direct damage.
4. Direct damage exclusively means:
- the reasonable costs for determining the cause and extent of the damage, insofar as the determination relates to damage within the meaning of these conditions;
- any reasonable costs incurred to have the faulty performance of the User comply with the agreement, insofar as these can be attributed to the User;
- reasonable costs incurred to prevent or limit damage, insofar as the Other Party demonstrates that these costs have led to limitation of direct damage as referred to in these general terms and conditions.
5. The company is never liable for damage to therapeutic elastic stockings, caused by the use of a "Steve Originals" donning and doffing aid.
6. The company is never liable for indirect damage, including consequential damage and damage due to business or other stagnation. In the case of consumer purchase, this limitation does not go beyond that which is permitted under Section 7:24 (2) of the Dutch Civil Code.
7. If User is liable for any damage, then User's liability is limited to a maximum of three times the invoice value of the order, at least to that part of the order to which the liability relates.
8. The liability of the User is in any case always limited to the amount of the payment from his insurer, if applicable.
9. The limitations of liability included in this article do not apply if the damage is due to intent or gross negligence of the User or his managerial subordinates

Article 14 - Delivery and implementation

1. The company will take the greatest possible care when receiving and implementing orders for products.
2. The place of delivery is the address that the consumer has made known to the company.
3. With due observance of what is stated in article 4 of these general terms and conditions, the company will execute accepted orders expeditiously, but at the latest within 30 days, unless a different delivery period has been agreed. If delivery is delayed, or if an order cannot or only partially be executed, the consumer will be notified of this no later than 30 days after placing the order. In that case, the consumer has the right to terminate the contract at no cost.
4. After dissolution in accordance with the previous paragraph, the company will immediately refund the amount that the consumer has paid.
5. The risk of damage and / or loss of products rests with the company until the moment of delivery to the consumer or a pre-designated and representative announced to the company, unless expressly agreed otherwise.
6. Steve Originals cooperates with external courier companies that take care of package delivery. We communicate the expected delivery time as stated by the respective carrier. Steve Originals is not responsible for any delays. In case of very delayed (several days) or completely missing deliveries, we will of course send a new delivery at no additional cost.

Article 15 – Payment

1. The consumer has the duty to report inaccuracies in payment data provided or stated to the company without delay.
2. If the consumer does not meet his payment obligation (s) in time, after he has been informed by the company of the late payment and the company has granted the consumer a period of 14 days to still meet his payment obligations, after payment has not been made within this 14-day period, statutory interest is due on the amount still owed and the company is entitled to charge the extrajudicial collection costs incurred by him. These collection costs amount to a maximum of: 15% on outstanding amounts with a minimum of € 40. The company can deviate from the aforementioned amounts and percentages for the benefit of the consumer.

Article 16 - Complaints procedure

1. The company has a well-publicized complaints procedure and handles the complaint in accordance with this complaints procedure.
2. Complaints about the performance of the agreement must be submitted fully and clearly described to the company within a reasonable time after the consumer has discovered the defects.
3. Complaints submitted to the company will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the company will reply within the period of 14 days with a notice of receipt and an indication when the consumer can expect a more detailed answer.
4. The consumer must in any case give the company 4 weeks to resolve the complaint by mutual agreement. After this period, a dispute arises that is subject to the dispute settlement.

The European Commission offers an online dispute resolution platform for consumers, which you can find at http://ec.europa.eu/consumers/odr/. We voluntarily/compulsorily participate in a dispute resolution process