FAQ

Here, you'll find answers to frequently asked questions about general topics related to our products, the online store, and things like shipping.

For specific questions and answers about the Steve donning aids and compression socks, we recommend visiting the dedicated product page. There, you'll find FAQs specific to each aid at the bottom of the page.

If you still have questions or need advice regarding our Steve stocking aids, feel free to reach out to us. We're here to assist you and provide the help you need.

PRODUCTS

Where can I purchase the Steve Originals compression stocking aids?

Our products are online exclusively available through our web store www.steve-originals.com. Besides this, we have re-sellers of our product around the world. Just contact us if you want to know if there’s a reseller close to you.

Where does Steve Originals come from?

All Steve stocking aids are developed in the Netherlands. Next to this, the majority of our donning aids are also produced in the Netherlands. The Steve Energy Socks are designed in the Netherlands and produced in the EU.

What distinguishes Steve Originals' donning aids from those of competitors?

Since 2005, we have been pioneering in the development and manufacturing of devices designed to simplify the process of putting on and taking off stockings. Over the years, we have continually enhanced and refined our aids, optimizing them for maximum comfort and ease of use. Our commitment to quality is reflected in our choice of using only the best materials, ensuring not only efficiency but also a prolonged lifespan for our products. Both in ease of use and instructional support, Steve Originals set the market standard.

What is the best way to wash my Steve Originals donner for compression socks?

Cleaning your Steve Complete, Steve EasyON, and Steve Ring OFF is a breeze – simply wash them with soap, thoroughly rinse, and then dry with a clean cloth. You can also disinfect Steve Complete, Steve EasyON and the Steve Ring OFF with Alcoholspray and a clean cloth. For the Steve Glides, a gentle hand wash at 30 degrees is recommended. As for the Steve Gloves grip gloves, they can be hand-washed at 30 degrees or cleaned with alcoholspray for your convenience.

What is the best way to wash my Steve Energy Socks?

The best way to wash the compression socks is on 40 degrees in the washing machine on a daily basis. Don’t bleach, dry clean or ironing.

Washing the socks will give the original compression back to the socks. The original compression will last for 6-9 months every time you wash it.

How do I know what size stocking aid I should order?

Before ordering a Steve Complete or Steve EasyON compression stocking tool, be sure to measure your calf circumference and foot width. You can find a size chart with all the necessary information on each product page.

The right size Steve Glide Dolphin you select based on your shoe size. The sizes of the gloves correspond to regular gloves sizes XS=5.5 S=7 M=8 L=9/10 XL=11/12.

How do I know what size of Steve Energy Socks I should order?

We offer the Steve Energy Socks in three sizes based on your foot size.
S= 35-39/3-6
M= 39-43/6-9
L= 43-47/9-12

What if the item I want is out of stock?

We always strive to have sufficient stock, but it is always possible that something is unexpectedly out of stock. When this is the case, feel free to contact us. Maybe we can arrange something for you and otherwise we can tell you when new stock is expected.

SHIPPING, EXCHANGES & RETURNS

What countries do you ship to?

We ship our products basically all over the world. Please contact us if you live in a remote area where delivery is difficult, and we can look for a suitable solution.

What are the shipping costs?

You can easily find out the exact cost of shipping. First, select the correct store view by selecting the flag of the country you live in at the bottom right of the page. Then select the products you plan to order and click through to check-out. Here you will enter your address. After you enter your address, you will see what transportation options are available, what it costs per option and how long it takes per option..

What is the delivery time?

Delivery time depends on the carrier you choose. You can see the different options by selecting the products you want to buy and then going to check-out. Enter your address here and you will see the available options appear.

Can I track the shipment of my order?

Yes, when we ship your order, you will receive an email with a Track & Trace code. With this code you can easily track the shipment of your Steve Originals stocking aid.

What is your policy regarding exchanges and returns?

We offer free exchange and returns up to 30 days after purchase. Please check the Exchanges & Returns page for more information.

How do I initiate a return or exchange?

Please contact us by using the contact form. Select if you want an exchange or a return and please tell us why. This information is valuable to us. We will then contact you and arrange your return/ exchange.

What if I receive a damaged or defective product?

We take great care in securely packing our products with double boxing to minimize the risk of damage during shipment. Nevertheless, unforeseen incidents may occur. If your order arrives damaged, please get in touch with us and provide a picture of the damaged product. We'll promptly arrange for a replacement.

Can I modify or cancel my order after placing it?

If you wish to modify or cancel your order, kindly inform us as soon as possible. Depending on the courier's cutoff time, we may be able to make changes. Once your order has been picked by our warehouse, unfortunately, modifications are no longer possible.

Can I change the shipping address after placing the order?

If there's an error in your shipping address or you need to change it to a different one, please reach out to us as soon as possible. In certain instances, we can still update your address. If your package is already in transit, we may still be able to request our fulfillment party or the carrier to make the necessary address change.

PAYMENTS

What payment methods do you accept?

At Steve Originals you can pay with all types of credit cards like Visa, Mastercard, American Express and Discover, but also via PayPall, Google Pay and Apple Pay. Next to this there is also the possibility to buy on account with Klarna and Afterpay. You can see all payment options in the check-out, after selecting the products you are thinking to purchase.

Is it safe to enter my credit card information on your site?

Yes, it’s definitely safe to enter your credit card information on our website. We work together with Adyen, an international payment provider.

GUARANTEE

How long do I have warranty on my Steve Original compression stocking device?

We provide a 24-month warranty from the date of purchase for the Steve Complete and Steve EasyON. The warranty period for the Steve Glide Dolphin and Steve Glide Clipper is 6 months from the date of purchase. Please retain your proof of purchase for warranty purposes.

How does the warranty for my Steve Originals work?

Did you purchase your Steve Complete from one of our in-store resellers? Then please activate your warranty for the Steve Complete and Steve EasyON using the warranty registration form. With the help of this information we can improve our products and service.

A part of my Steve Originals compression stocking device needs to be replaced, what should I do?

If you need a replacement part, perhaps due to loss, please reach out to us. We maintain a stock of all parts, and in the majority of cases, we can promptly dispatch a new part to you.

Do you need help?

We are here to assist!

delivery
Fast delivery
with FedEx
shipping
Worldwide
shipping
exchange
30 days returns &
exchanges
warranty
Extended warranty
included